All about your Merchant App

The Merchant App streamlines order management and printing. It will make it easy to check and print daily orders effortlessly.

It is a handy tool designed to process your orders from start to finish, update menu availability, and access sales reports—all from the convenience of your printer. Ready to get started? Follow these steps to set up your app and hit the ground running.

Step-by-Step Guide to Accessing the Merchant App

1. Receive Your Printer

Once you’ve signed up with Order Tiger, your printer will arrive at your store or chosen delivery address between 9AM and 9PM. Make sure someone is available to accept the delivery—it’s an important piece of the puzzle!

2. Prepare Your Device

After getting your printer (or printers if you are a Multi-Store or a Marketplace), you should get the "Order Tiger Manager" App.
You are welcome to use Android Devices to check your orders, will work perfectly, but Order Tiger isn’t compatible with regular printers, so using the OT Printer ensures everything runs smoothly.

3. Download the Order Tiger Merchant App

• • • Open Google Play Store from your OT Printer.
    • Search for Order Manager by Order Tiger.
    • Download it and you’re ready to go.

4. Log into Your Merchant Account

• • • Use the login credentials provided during your onboarding to access your dashboard.
    • Once logged in, your app is ready to take on orders.

5. Set Up Your Printer

• • • The printer comes with clear, step-by-step instructions (complete with photos) to guide you through the setup.
    • Keep the instruction sheet close to your workstation for quick reference whenever you need it.

We Key Features of the Merchant App

The Merchant App is like a digital sidekick for your store. Here’s what it can do:

• View Orders

Stay on top of things by checking real-time incoming orders, ensuring nothing slips through the cracks.

• Item Availability

Quickly enable or disable your menu items to reflect what’s in stock—or not.

• Sales Reports

Track your store’s performance with easy-to-read sales data right in the app.

• Printer Settings

Adjust printer settings for seamless order printing.

• Go Online/Offline

Easily manage your store’s availability by switching between online and offline modes.

• Setup Instructions

Access simple, step-by-step guidance for setting up and using your app and printer.

•  Languages

Choose a language that works best for you and your team.

• Log Out

Securely log out when the app isn’t in use.

Additional Notes

• While the Merchant App takes care of daily tasks like managing orders, you’ll still need to use the main Order Tiger Dashboard for your store’s initial setup and deepest updates.

Troubleshooting App Errors

If you experience any type of error while using the Merchant App, we recommend following the steps below.

1. Perform a Data Factory Reset

In many cases, a data factory reset resolves most app-related issues.
Please perform a reset on the device and restart the app.

2. Contact Support if the Issue Persists

If the problem continues after the reset, please contact our support team so we can investigate further.

When contacting support, include the following information:

• A short description of the error

• A screenshot of the issue

• The time the error occurred (if possible)

This will help us identify the problem faster and provide a solution.

Next Steps

• • Visit the Orders section for a detailed overview of each item. 

  • Monitor Menu Availability to maintain real-time stock updates.