How to place a test order?

Here are the guidelines for preparing and executing a test order.

Pre-Test Checklist: Store Setup

Before running a test order, please ensure the following store settings are configured:

1. Store Availability:
   Temporarily set the store to open for testing purposes.
2. Delivery Service Activation:
   Ensure that delivery services are enabled.
3. Outsourced Delivery Setting:
   If the store uses outsourced delivery, make sure the "Outsourced Delivery" option is unchecked under:
   Company View > Locations > Store
   Note: If this is not deactivated during testing, the delivery order will be sent to Tookan.
4. Remove Offline Group:
   Ensure that any Offline option group is removed under the "Location View.
5. Enable Cash Payments for Testing:
   Under Location View > Card Payment > Add Payment Method, add Cash as an available payment method to support the test order.

POS Printer Preparation

1. Log in to the POS printer using the credentials shared with the client.
2. Launch the Stamford Eats Merchant App.
3. Navigate to the “My Orders”

How to Place a Test Order

1. Visit the Stamford Eats marketplace.
2. Locate the store where you would like to perform the test.
3. Add items to the basket.
4. Proceed to checkout.
5. Log in using the tester user account.
6. Select Delivery and choose Cash as the payment method.
7. Place the order.

Order Processing on POS

Once the test order is placed, it will appear on the POS printer. Walk through the following steps:

• Accept the order.
• Navigate to Previous Orders.
• Update the order status from Accepted to Ready to Pick Up to notify the driver.
• Once the driver collects the order, update the status to On Its Way to inform the customer.
• After the delivery has reached the client, the driver should mark the order as completed.

Post-Test: Going Live

If the store is satisfied with the test and ready to go live:

• Keep Delivery Services active.
• Do not add the Offline option group.
• Remove the Cash payment method used for testing.
• Reactivate Outsourced Delivery under:
  Company View > Locations > Store.