How to Process a Refund in the dashboard?

How to Process a Refund in the dashboard

If you need to refund an order, please follow the appropriate steps below depending on the order status:

1. Refunding a Pending Order

1. Log in to your Order Tiger Dashboard
2. Go to Company View > Orders
3. Locate the order and click the settings icon
4. Select Reject Order

Note:
If the order has not yet been accepted, rejecting it will automatically return the funds to the customer—no additional action is required.

2. Refunding an Accepted Order

1. Log in to your Order Tiger Dashboard
2. Go to Company View > Orders
3. Find the order and click the card icon
4. Choose whether to issue a full or partial refund
5. Add a reason for the refund
6. Confirm the refund