How to Reset your Sunmi Printer?

This guide explains how to reset your Sunmi device to factory settings and how to verify the installed version of the Merchant app after the reset.

How to Perform a Factory Reset on a Sunmi Device

Follow the steps below to reset your Sunmi device to its factory settings.

Step-by-Step Instructions

1. Open Settings
   Locate and tap the Settings app on your Sunmi device.

2. Go to System
   Scroll down and select System.

3. Access Reset Options
   Tap Reset options or Backup & reset.

4. Erase All Data
   Select Erase all data (factory reset).

5. Confirm the Reset
   Tap Erase all data to confirm and start the factory reset process.

Confirm the Order Tiger App Version After the Reset

After the factory reset is complete, please confirm that the Order Tiger app version is the latest one  (You can check with the support team for the latest order manager app version).

How to Check the App Version

1. Open Settings
   Navigate to the main Settings menu on your Sunmi device.

2. Go to Apps
   Select Apps or Apps & notifications.

3. Find the Order Tiger App
   Scroll through the list and tap Order Tiger.

4. View App Information
   On the app information screen, locate the Version number and confirm it is latest one  (You can check with the support team for the latest order manager app version).

Need More Help?

For device-specific questions, advanced troubleshooting, or the latest system updates, please refer to the official Sunmi support documentation or visit the Sunmi website for more information.