Reviews

Why Reviews Matter

When it comes to food delivery and ordering services, customer reviews are one of the most powerful tools for attracting new users. For foodies, local residents, and online consumers, reviews serve as trusted recommendations that influence their decision to try a new service or restaurant. By showcasing reviews through the widget, you’re not just displaying feedback—you’re building trust, credibility, and engagement with your audience.

Key Benefits of Reviews

• Build Consumer Trust

Positive reviews serve as social proof, reassuring potential customers of your high-quality service and food. A glowing review from a happy customer can be the deciding factor for someone browsing your menu for the first time.

• Encourage Conversions

When visitors see recent, positive feedback, they’re more likely to place an order. Reviews directly influence purchasing decisions, thereby improving conversion rates and maximizing revenue.

• Gain Valuable Insights

Reviews offer actionable feedback that can help you identify what’s working and what might need improvement. Knowing exactly what customers love or dislike allows you to refine your service and stay ahead of your competition.

• Enhance Visibility

A robust collection of reviews helps your app rank higher on online platforms and can attract more visibility through word-of-mouth recommendations and user-generated content.

Review Management Made Easy

Through the dashboard, managing customer reviews is an intuitive and efficient process. The "Reviews" section on the dashboard allows you to see every piece of feedback submitted through the widget or your app.

How It Works:

• Display Reviews: All reviews submitted by customers will automatically appear under the Review section for your visibility. All new reviews will be automatically disabled. If you wish to enable them, this must be manually done.

• Enable or Disable Reviews: Stay in control of what you display. You can easily enable or disable specific reviews directly from the dashboard, ensuring only relevant and constructive content is made public.

* Depending if you are a Single Merchant or a Marketplace (Or Multi-Store) you can check your Reviews Section from a Location View or a Company View (see both options below)

Step by Step:

*Location View

1. Log in to the Dashboard
   
   a- Under Location View you will find the list of all reviews.
   
   b- Click the Edit Button: Locate the review you want to modify and click on the Edit button

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* Company View

1. Log in to the Dashboard
   
   a- Make sure you are under Company View
   
   b- Put your Company name on the left box and your Location name on the right box.
   
   c- Click the Edit Button: Locate the review you want to modify and click on the Edit button

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2. Pop-Up Box Appears: A box will appear, allowing you to select either Enable or Disable to manage the visibility of the review.

3. Optional - Edit the Comment: You can make changes to the review content itself in the text box (Note: This is not recommended to maintain authenticity).

4. Save Your Changes: Once you're satisfied with your updates, click Save, and your changes will be applied instantly.

5. Delete a Review: If necessary, you can remove a review entirely by clicking the Delete button.

Empower Your Business Today

By seamlessly integrating customer reviews, you’re creating a dynamic loop where customer feedback supports marketing, bolsters reputation, and refines your service. Don’t underestimate the influence of a well-curated reviews section—it can turn casual browsers into loyal customers in just a few clicks.