Service Fees

This section enables store owners to set, edit, and manage their service fees with just a few steps. Whether you need to charge a percentage or a fixed price, this guide walks you through the process of configuring your service fees.

Service fees are charged to the customers placing orders. Store's typicall charge their customers service fees to cover operational costs and provide a better service.

Step-by-Step Guide to Configure Your Service Fees

Step 1 - Add a Service Fee

1. Log in to your Order Tiger Dashboard.

2. Navigate to the “Service Fee” section.

3. Click on the “Add a Service Fee” button.

Step 2 - Input Fee Details

When the pop-up window appears, fill in the following required fields:

• Order Type

Select the type of order the fee applies to (e.g. delivery, collection, eat-in, curb-side and catering).

• Charge Mode

Choose how the service fee will be calculated. Options include:

• Percentage: The fee is calculated as a percentage of the total order amount.

• Fixed Price: A flat fee regardless of order value.

• Service Fee Amount: Provide the specific percentage or fixed amount to be charged.

Step 3 - Save your Fee

Once all fields are completed:

1. Double-check the details to ensure accuracy.

2. Click Save.

Your service fee will now appear in the list of configured fees.

Editing Your Service Fees

Need to make adjustments? Whether your fleet has raised their price or you need to update a fee structure, you can easily edit existing fees:

1. Return to the Service Fee section in the dashboard.

2. Select the fee you wish to modify, and click on the Edit button.

3. Adjust the values (Order Type, Charge Mode, or Service Fee Amount) as needed.

4. Save your changes.

 

What’s next?

• Business Details: Configure store's details, including store's name, phone number and address details