Help CenterOnce you have created your company, it's time to add your locations. A location represents an individual phyisical store operating under that company — add as many locations as stores you are working with, whether you are a multi-store restaurant, a reseller, or a marketplace.
Step 1 – Go to Locations
Make sure you are in the Company View, then click on Locations in the left navigation bar.
Step 2 – Search for Your Company
In the search bar, type the name of the company you just created.
Step 3 – Add a Location
Click Add a Location. The Location form will open and you can begin filling in the store details.
Step 4 – Fill in the Location Form
Complete the following fields:
Image Upload – Upload the Location's logo.
Company – Select the company this location belongs to from the dropdown.
Store Name – The display name of this location, typically in the format Brand Name - City/Area, e.g., GoGo Panda - Chelsea.
Phone – The contact phone number for this location.
Address Line 1 – The street address of the location.
Address Line 2 (Optional) –
City – The city where the location is based.
County/State (Optional) – The county, state, or region.
Postcode – The postal code for the location.
Country – Select the country from the dropdown.
Latitude & Longitude – The exact geographic coordinates of the location. These must be accurate as order management and delivery rely on them. Use the Update Coordinates button, or find the coordinates using latlong.net.
Time Zone – Select the appropriate time zone for the location.
URL Path – The unique URL identifier for this location. Use the format brandname_city, e.g., gogopanda_chelsea. No spaces, all lowercase.
Order Confirmation Setting – Set to Order Confirmation to ensure every order requires manual approval before being processed.
Score – Applies to Marketplace or Multi-Store locations only. Determines the display order of stores on the website and apps — 1 means the store appears first, 2 second, and so on.
Online Order Email – The email address customers will receive order confirmation emails from. You can create a custom sender address for this, e.g., noreply@gogopandachelsea.com.
Email From – The name or address that appears as the sender on outgoing order emails. Every time an order is confirmed, customers will receive an email notification sent from this address.
Outsourced Delivery – If you manage your own drivers, leave this off. Toggle on only if you are using a third-party delivery management provider.
Enable Reviews – Toggle on to allow customers to leave reviews for this location.
Receive Orders by Email – Toggle on to ensure order notifications are sent via email.
Enable Driver to Store Notifications – Toggle on if driver-to-store communication notifications are needed.
Track Multiple Order Statuses – Toggle on to enable granular order status tracking.
Active – Must be set to Active for the location to be live and operational.
Step 5 – Save the Location
Once all fields are filled in, click Save. The location is now created and linked to the company.