Help CenterGuide to Configuring Store Integrations with Tookan
This guide explains how to integrate your stores with Tookan, a delivery management platform designed to streamline and automate restaurant deliveries.
This section is intended for Marketplace and Multi-Store Owners.
If you're managing just one store, no action is required—our team will handle the integration for you.
* Depending if you wish to Integrate Tookan to one of your Merchants, or to all of them, switch from Location View (One Store) to Company View (all stores).
See both options below.
Before You Start
Before connecting Tookan to your store, make sure your Tookan account is active and your teams are already set up in the Tookan Dashboard.
Once that’s ready, you can complete the integration directly from the Order Tiger Dashboard.
Follow these steps to set up Tookan for your store locations.
Step 1: Log in to the Order Tiger Dashboard
Access your account using your login credentials.
Step 2: Switch Location View or Company View
Make sure you're in Location View if you wish to integrate a Single Merchant, or under Company View if you wish to integrate to all of your Merchants.
* Step 3: Choose the Store Location
This Step is just from Location View. Select the location or branch you'd like to connect to Tookan.
Step 4: Open the Tookan Integration Panel
Click the “+” in the Tookan box.
A configuration panel will appear where you can enter all required details.
Step 5: Enter the Integration Details
Complete the following fields in the Tookan integration box:
Channel
Choose which platforms will trigger the integration:
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Web
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iOS
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Android
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All
Order Status Trigger
Select when Tookan should receive the order:
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Accepted
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Ready to pick up
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Pending
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On its way
Team ID
Copy the Team ID from your Tookan Dashboard.
HasPickup
Enable this option if your orders include a pickup location.
This should generally be switched on.
Auto Assignment
Decide how delivery tasks are assigned:
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Manual – Assign drivers yourself
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Auto – Let Tookan assign drivers automatically
Pickup Custom Field Template (Optional)
Custom Field Template (Optional)
Step 6: Save Your Integration
Once all fields are filled in, click Save.
Your store is now connected to Tookan and ready to manage deliveries more efficiently.
Extra Tip
To make sure that your integrations runs smoothly, your main configuration for delivery must be in order.
Check Locations section to make sure that your Outsourced Delivery is always enable.
Extra Tip
To make sure that your integrations runs smoothly, your main configuration for delivery must be in order.
Check Locations section to make sure that your Outsourced Delivery is always enable.
Need Help?
For further guidance, visit the Tookan Help Center.
There you’ll find step-by-step help on:
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Finding your Team ID
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Managing custom fields
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Understanding auto-assignment settings