🏪 Location View

Kitchen Display

Kitchen Display puts every accepted order on a screen in the kitchen, split by station, so cooks work from a live board instead of printed tickets. Each cook bumps items as they are plated, the pass sees the whole order come together, and the customer is told the order is ready the moment the pass bumps it. This guide covers the three screens involved, how to set them up, and how the board behaves during service.

It is a Location View feature. Stations, routing rules and tickets all belong to one location, so check the correct location is selected in the header before you start.

How the pieces fit together#

Three screens share one set of data:

An order becomes a set of tickets, one per station that has something to cook, plus one for the expo station if you have one. A ticket lists only the items that station is responsible for, so the grill never sees the fries.

Where to find it#

• View: Location View
• Menu: Operations → Kitchen → Kitchen Display, Stations, Routing Rules

Setting up your kitchen#

Stations#

Go to Kitchen → Stations and add one station for each screen you will put in the kitchen. A small kitchen can run with a single station; a larger one usually has one station per prep area and one for the pass. Each station has:

Routing rules#

Go to Kitchen → Routing Rules to say which station each item goes to. A rule matches either a product or a whole category and sends it to one prep station. When an order is accepted, every item is checked against the rules:

1. Rules are tried in order of priority, lowest number first. A product rule with priority 10 beats a category rule with priority 50, whatever order you created them in.
2. The first matching rule whose station is a prep station and is not paused wins.
3. An item that matches nothing goes to the default station. Nothing is ever dropped.

The list shows the product or category name, the target station and the priority. To pick a product you first choose the menu and, optionally, a category to narrow the list. The usual pattern is a handful of category rules (Burgers → Grill, Sides → Fry) and a few product rules for the exceptions.

During service#

Open Kitchen → Kitchen Display on the device in the kitchen and pick the station in the top-left. The board remembers the station per device, so a tablet on the grill opens on the grill next time. New tickets appear within a couple of seconds of the order being accepted in Live Orders (or auto-confirmed), with a chime.

Reading a ticket#

• Header — the order number, the order type (Delivery, Collect, Dine-in), a state word (New, Warn, Late) and the timer, counting up from the moment the ticket fired.
• Second line — the customer's first name or the table number, the item count, and a Due time for pre-orders.
• Items — quantity in a box, the item name, then its options. Removals are shown in red as NO, additions with a +. Special instructions sit on an amber strip and are never truncated.
• Footer (expo only) — a chip per prep station showing how many of that station's items are done, for example Grill 2/2 ✓ · Fry 0/1.

Colours and sound#

The word in the header always matches the colour, so a cook who cannot tell amber from red still has the information. The speaker button in the top bar mutes the chimes on that device; the Open and Late counters are also filters — tap Late to show only late tickets, tap it again to show everything.

Bumping#

• Tap an item to mark it done. It is struck through. Tap it again to undo.
• Tap the ticket header to mark every remaining item done. On a prep station the ticket turns grey and slides to the Done rail at the bottom of the screen.
• When every item on a prep ticket is done the ticket is finished automatically — there is no separate step.

The expo screen and marking an order ready#

The expo station shows whole orders, with late tickets first. Its header bump is what tells the customer the order is ready: it sets the order's status to Ready to pick up, exactly as if you had done it in Live Orders, and the customer's notifications follow from there. The expo cannot bump an order while a prep station still has unfinished items — the card shakes instead. A manager with the override permission can press and hold the header to bump it anyway.

A kitchen with no expo station works the same way from the prep stations: when the last prep station finishes an order, the order is marked ready.

Recall#

Bumped a ticket by mistake? The Recall button opens a drawer listing everything bumped in the last 30 minutes, newest first; the same tickets appear on the Done rail. Tap one to put it back on the board with all of its items unbumped. Recalling from the expo also moves the order back from Ready to pick up to Accepted. An order the customer has already collected, or that is out for delivery, cannot be recalled.

All-day view#

The All-day button replaces the board with a count of every open item at the station — Fries: 14 — so the cook can batch. It counts only items that have not been bumped and ignores cancelled orders.

Pre-orders#

A pre-order does not hit the board when it is accepted. It waits on the Scheduled rail and fires at its due time minus the station's target prep time, so the food is ready when it is wanted rather than an hour early. If the due time has already passed when the order is accepted, it fires straight away.

Cancelled orders#

When an order is cancelled or rejected after it reached the kitchen, its tickets stay on the board with a red Cancelled banner until someone bumps them, so nobody keeps cooking. Orders marked completed or out for delivery in Live Orders leave the board on their own.

Staying connected#

The top bar shows whether the live connection is up. If the device loses its connection the board keeps showing what it last had and refreshes itself as soon as the connection returns; it also refreshes every 30 seconds on its own as a safety net. Like Live Orders, keep the screen awake during service — a locked device suspends the live connection.

How the board and Live Orders work together#

Permissions#

Roles that can see Live Orders get the board and bump permissions by default; the override and set-up permissions are for managers and administrators.

Troubleshooting#