📺 Customer Display
Troubleshooting
Most problems on the Customer Display come down to order status: the board shows exactly what Live Orders and the kitchen have set, nothing more.
| Problem | What to check |
|---|---|
| A ready order is not in the Ready column | Its status must be Ready to pick up. Bump it on the expo, or set the status in Live Orders. An order marked Completed straight from Accepted never passes through Ready. |
| A name never leaves Ready | Complete the order in Live Orders when it is collected. It drops off on its own after two hours. |
| No chime | The browser blocks sound until the page has been tapped once after loading; tap anywhere. Then check the speaker button is not muted. |
| The board stopped updating | The device went to sleep or lost its connection. Wake it; the board catches up within 15 seconds. Set the device not to sleep. |
| The wrong location is showing | Pick the location in the header; the board follows the header's location. |
| The page is not in the menu | By design. The customer display is not in the Kitchen group, which holds only Stations and Routing Rules and is super-admin only. Open it by URL as a super admin, or sign in as a Customer Display (ROLE_CDS) login. |