🖥️ EPOS
Order Status and Delivery
Once an order is accepted, the till is how the kitchen tells everyone where it has got to — prepared, on its way, handed over — and, on a delivery being driven, where the driver is.
Moving an order along#
| Action | Means |
|---|---|
| Ready To Pick-Up | The order is prepared and waiting. |
| On Its Way | The order has left with a driver. |
| Completed | The order has been handed over. |
Only the actions that apply to an order are shown, and on a branch whose deliveries are driven by a third-party fleet the delivery statuses can be left to the courier instead.
Following a delivery#
- The order detail shows the delivery ETA and, once a driver is assigned, the driver's pick-up time and progress.
- Track driver map opens the live map — it needs Google Play Services on the terminal.
- Driver arrived marks the moment the driver reaches the store.
Cancelling an order#
- Open the order and choose Cancel order.
- Give the reason.
- Where the order was paid, tick Process Refund and enter the Refund Amount — it cannot exceed what was taken.
- Tap CONFIRM.
Troubleshooting#
Failed to update order status
The change did not reach the server. Check the connection and repeat it; the order keeps its previous status meanwhile.
Amount cannot exceed …
The refund is larger than the order's refundable balance. Enter an amount within it.
EPOS won't work unless you enable Google Play Services
The driver map needs Play Services on this device. The rest of the order is unaffected.
Delivery quotes are unavailable
Outsourced delivery is arranged with the OrderTiger support team; contact them to enable it for the branch.