🖥️ EPOS
Order Types and Timing
Every ticket carries an order type and a time. Together they decide which menu and fees apply, what the customer is quoted, and — on eat-in and delivery — what else the order needs before it can be placed.
Choosing the order type#
The order type sits at the top of the checkout. The types offered are the branch's own active services — delivery, collection, eat-in, curb-side and catering. Switching type recalculates the fees and the timing, and the basket is re-checked against the new type.
- Delivery needs a customer with a delivery address.
- Eat-in needs a table — Please select a table number to proceed until one is chosen.
- Items not sold for the new type are removed after you confirm Change order type.
Choosing the time#
The timing chip asks When would you like to order for?
| Option | Means |
|---|---|
| Now | As soon as possible, using the branch's standard lead time. |
| Later / Schedule | A time slot later today, or on a future date. |
| Closed | The branch is not open for that service — Location is closed. |
- Tap the timing chip and choose Now or Schedule for later.
- For a later order, pick the date — only dates with availability can be chosen — then the time slot.
- Tap Confirm.
Troubleshooting#
Orders are not available at this time
The branch is closed or offline for every service. Check Store Config and the branch's opening times.
No order types available at this time
No service is active for this moment. Switch a service on under Store Config.
Location is offline
The branch has been taken offline; orders cannot be placed until it is back online.
No pre-order dates available
The branch takes no scheduled orders for this service, or its schedule has not been set up in the dashboard.
Couldn't switch order type. Please try again
The change did not reach the server, so the basket has been put back as it was. Retry.