🖥️ EPOS
Refunds
A refund returns money on an order that has already been paid. It is issued from the transaction, needs a reason, and cannot be undone — so the amount is worth checking before it goes through.
Issuing a refund#
- Open the order under Transaction.
- Tap Issue Refund.
- Enter the Amount to refund — the screen shows the total refundable, and a larger amount is refused.
- Choose Reason to Refund: Return Goods, Accidental Charge, Cancelled Order, Fraudulent Charge or Other.
- Tap Refund. The till confirms Refund processed successfully.
Refunds already made#
Refunds are listed against the order and included in its payment breakdown, so a partly refunded order shows what has gone back and what remains refundable.
Troubleshooting#
Amount cannot exceed …
The amount is larger than what is left to refund.
Please input reason
A refund needs a reason before it can be processed.
Refund Failed
The payment gateway rejected the refund. Retry once, then raise it with support rather than repeating it.
No refunds found
Nothing has been refunded on this order.