🖥️ EPOS
Online Orders
The Orders screen is the queue of orders placed on your website and apps. It updates in real time: an order arrives with an alert, waits in New until somebody accepts or declines it, and moves along the tabs as it is prepared and handed over.
The tabs#
| Tab | Holds |
|---|---|
| New | Orders awaiting confirmation. |
| Pre Order | Scheduled future orders. |
| Ongoing | Orders currently being processed. |
| Previous | Completed, rejected and cancelled orders. |
Selecting an order shows its detail beside the list — items, customer, payment breakdown and the actions that apply. With nothing selected the panel reads Select an order to view details.
Alerts and automatic printing#
- A new order plays an alert and shows a notification; accepting or declining the order stops the sound.
- Where automatic printing is on, the receipt prints as the order arrives — a failure is reported as Order #1234 receipt failed to print and the order is unaffected.
- A new table reservation raises its own alert — A new booking needs your confirmation — with VIEW BOOKINGS to open it.
- Orders arriving outside opening hours can be added silently: the Order Notifications switch in Settings disables pre-order alert sounds during closing hours, for that device only.
Troubleshooting#
You have no new orders
The tab is empty; nothing is waiting.
Failed to load orders
The queue could not be fetched. Check the connection and pull to refresh.
Connection Lost
The link to the order server has dropped and new orders will not arrive until it is restored. Check the network; review orders in the dashboard meanwhile.
No tabs available
The order tabs could not be loaded, usually a sign the branch configuration did not load. Sign out and back in.