📱 Order Manager App
Installing the App
The Order Manager app is the tablet or terminal app that receives your online orders. It runs on a Sunmi POS terminal or on a standard Android device from the Play Store, and it is where your staff accept, print and track every order the website and apps send to the kitchen.
What the app is for#
Everything a branch does with a live order happens here: a new order arrives with a sound and a pop-up, someone accepts it with a preparation time, the receipt prints, and the order moves through the kitchen until it is collected or delivered. The Admin Dashboard remains the place for menus, prices and reporting; the app is the counter-side companion to it.
Set up the device#
The app is designed to sit on the counter and stay on all day. The Set Up Instructions screen in the menu repeats these points on the device itself:
- Use a dedicated device — for best results, use a device that runs nothing else. Other apps compete for the screen, the sound and the battery.
- Keep the charger plugged in — for uninterrupted use, keep the charger connected at all times.
- Maximise sound volume — set the sound to maximum and check it is turned on in the device's own Settings app. The new-order alert is the thing that gets an order noticed.
- Prevent the screen from sleeping — open the device Settings app, tap Display, tap Sleep or Screen timeout, and choose Never.
- Keep the app in the foreground — leave the app on screen during service.
Permissions the app asks for#
| Permission | Why it is needed |
|---|---|
| Notification policy access | So order notifications are still heard when Do Not Disturb is enabled. |
| Location | Only for Sunmi printers connected over Bluetooth — the Sunmi printer SDK uses Android's older Bluetooth rules. Your location is never collected or shared. |
| Bluetooth | To search for and connect to a Bluetooth receipt printer. |
Updates#
When a new version is published the app shows A New Update is Available with an Update button. Updating in place never signs you out and never clears your printer or receipt settings.
Troubleshooting#
The device sleeps and orders stop arriving
The live connection is suspended with the screen. Set the screen timeout to Never and keep the charger connected.
No sound on a new order
Check the device volume is at maximum and not muted in the device Settings app, then grant notification policy access so Do Not Disturb cannot silence the alert.
The app was reinstalled and everything is gone
This is deliberate. The app stores nothing in a cloud backup, so a fresh install starts with no session and default settings. Sign in again and re-select the printer.