📱 Order Manager App
Receiving Orders
The orders screen is the app's home screen and the one to leave open during service. Orders arrive in real time — a sound plays, a pop-up appears, and the new order is added to the New tab until somebody accepts or declines it.
The order tabs#
| Tab | What it holds |
|---|---|
| New | Orders waiting for a decision. Each one needs accepting or declining. |
| Pre-Order | Orders placed for a later time or date, waiting to be confirmed. |
| In Progress | Accepted orders being prepared, collected or delivered. |
| Previous | Completed, rejected and cancelled orders, filtered by timeframe. |
When a tab is empty the app says so — You have no pending orders, You have no pre-orders, You have no orders in progress — so an empty list is never ambiguous.
When a new order arrives#
- An alert sound plays and a pop-up reads NEW ORDERS — There are new pending orders that need your attention!
- Tap LET ME SEE to jump straight to the order.
- The order also appears in the New tab, so nothing is lost if the pop-up is dismissed.
- Orders keep arriving while the app is in the background, but the app is designed to be left in the foreground on a dedicated device.
Finding an older order#
- Open the Previous tab.
- Tap the timeframe control and choose Last 24 hours, Last 7 days, Last 30 days or Last 90 days.
- Tap OK — the list reloads for the period you picked.
Troubleshooting#
Connection issue detected
The app has lost its live connection. Check the device's network under Settings; while it is disconnected, review incoming orders from the online dashboard so none are missed.
No Internet Connection
The app needs a reliable connection to receive orders in real time. Check the Wi-Fi, and restart the device if the message persists.
An order is in the dashboard but not in the app
Restart the app. It reloads the current orders on start-up, and the dashboard remains the reference in the meantime.
You have no available services
Every service is switched off. Open Go Online / Offline and set Delivery or Pick Up to Active.