🍳 Kitchen Display
Troubleshooting
Most problems on the Kitchen Display come down to stations that did not exist when the order was accepted, or an order whose status has already moved on in Live Orders.
| Problem | What to check |
|---|---|
| The board says no stations are set up | Add at least one station under Kitchen → Stations for this location. |
| An accepted order never appeared | Check the order was accepted, not still pending, in Live Orders. Tickets are created at acceptance and backfilled on the next board load, so give it 30 seconds; then check the station picker — with no routing rules everything is on the default station. |
| The Expo station shows nothing | Its type is probably Prep. Edit the station and set the type to Expo. |
| Everything lands on one station | No routing rules match. Check the rules point at the right menu's products and categories, and that the target station is not paused. |
| The expo card shakes when tapped | A prep station still has unfinished items; the footer chips show which. Finish them there, or hold the header to override. |
| The customer was not told the order is ready | The order was already past Accepted (for example marked ready or completed in Live Orders first), so the bump did not change its status. |
| A recall is refused | The order has been collected or is out for delivery. Its status can no longer go back. |
| The timer or order number is cut off | Switch the card size to Normal or Large, or update the dashboard: an older build clipped seven-digit order numbers on Compact cards. |