📱 Order Manager App
Declining an Order
Declining rejects an order the branch cannot fulfil and tells the customer why. The reason is required — it is what the customer and the support team see — and a declined order cannot be brought back, so use it deliberately.
Declining an order#
- Open the order from the New tab.
- Tap DECLINE.
- Choose a reason on the Reason for declining order? dialog.
- If you choose OTHER REASON, type the reason in the box.
- Tap DECLINE to confirm. The order moves to Previous marked REJECTED.
The reasons#
| Reason | Use it when |
|---|---|
| TOO BUSY | The kitchen cannot take another order in time. |
| OUT OF STOCK | An item on the order is unavailable. |
| NO DRIVERS | There is nobody to deliver the order. |
| CUSTOMER REQUEST | The customer asked for the order to be cancelled. |
| UNAVAILABLE | The branch cannot serve the order at all. |
| OTHER REASON | None of the above — type a short explanation. |
Troubleshooting#
Please select reason
No reason was chosen. Pick one before confirming.
Please enter reason
OTHER REASON was selected but the box is empty. Type a short explanation.
An order was declined by mistake
It cannot be reinstated from the app. Contact the customer, and place the order again from the dashboard if it should stand.