📱 Order Manager App
Signing In
You sign in to the Order Manager app once per device, with the username and password issued for the branch. The app then keeps that session alive by itself, so a terminal can trade for weeks without anyone typing a password again.
Signing in#
- Open the app and wait for the splash screen to finish its session check.
- Enter your Username / Email address and Password.
- Tick Remember me? if this is a dedicated store device — the saved credentials let the app sign itself back in silently if its session is ever rejected.
- Tap Sign in. The orders screen opens on the branch the account belongs to.
How the session is kept alive#
- The session token is renewed automatically before it expires — at start-up, when the app returns to the foreground, and on an hourly timer while the app is open.
- A renewal that fails because of a dropped connection changes nothing: the app carries on with the session it already has.
- If the server rejects the session outright, the app signs in again silently using the saved credentials. Only when that is impossible are you asked to sign in.
- An in-place app update leaves you signed in. Uninstalling the app clears the session completely — nothing is restored from a Google backup on reinstall.
Signing out#
Open the menu and tap Logout, then confirm. Signing out clears the session and stops all background renewal, which is what you want before handing a terminal to another store. Credentials saved with Remember me survive a sign-out so the same store can sign back in quickly.
Troubleshooting#
Username or Password is incorrect
The credentials were rejected. Check the username is the full email address where one was issued, and ask your administrator to reset the password if it still fails.
Session expired. Please sign in again
The session could not be renewed or recovered, usually because the terminal was left unused for a long period and no credentials were saved. Sign in and tick Remember me?.
Cannot reach the server
A connection problem, not a credentials problem. Check the device is online and try again; nothing about the account needs changing.
The terminal opens on the wrong store
It is still signed in to the previous account. Log out, then sign in with the correct branch account.